Terms & Conditions
Registration
As a training delegate, you are required to complete the Course Registration form and return this to the training team by email at: info@mineaoil.com
Language Requirement
The standard approach on our courses is to teach and assess in English. All provided material and slides are provided in English.
However, our courses can be delivered also in Spanish (please note that all materials are provided in English).
Course Fees
MineaOil Ltd is committed to ensure the satisfaction of all our clients and we rely on the Payment, Cancellation, Postponement, and Refund policies to ensure this satisfaction.
MineaOil Ltd reserves the right to change this agreement from time to time. Changes and payment terms may be changed in accordance with the applicable price schedule.
Payment Terms & Conditions
- Full payment needs to be received in advance of training
- Payments can be made by either a major Credit Card (Master, Visa, Amex) or Wire Transfer into one of our accounts in the UK, Canada, Germany or US. Precise details will be given on your invoice and based on your preferences
- Please include your invoice number on payment transaction by wire transfer
Cancellation Notice & Terms (Client /delegate led)
In the event that a client/delegate wishes to cancel a confirmed booking, the cancellation request must be sent in written form to info@mineaoil.com
The following cancellation charges apply:
(a) – up to 30 calendar days before the course start date: 30% of the total tuition fee
(b) – up to 21 calendar days before course start date: 75% of the total tuition fee
(c) – from 14 calendar days before course start date: 100% of the total tuition fee
Postponement Notice (Client led)
In the event that a client wishes to postpone a confirmed, non-public and exclusive training class, the following charges will apply:
From the date when the written formal confirmation of postponement is received from the client:
(a) – up to 30 calendar days before the course start date, the total tuition fee will increase by 10%
(b) – up to 21 calendar days before the course start date, the total tuition fee will increase by 25%
(c) – up to 14 calendar days before the course start date, the total tuition fee will increase by 35%
* Once the client has accepted to attend the course in the future, then the original terms and conditions apply.
Course Postponement by MineaOil Ltd
In the event that MineaOil Ltd is required to postpone a confirmed training class due to operational constraints, the client/delegate will be informed about the new date promptly.
If the client/delegate accepts the new date, a discount of 10% will be applied which can be used against a future training or for a direct partial refund.
The client/delegate has the right to cancel the booking if the new date is not suitable. A credit note will be issued which can be used in three ways by the client/delegate
1. It can be used against any future course offered by MineaOil Ltd in the same category, regardless of the course price. If the new course is less expensive a refund will be issued.
2. It can be used to request a full refund
* Once the client/delegate has accepted to attend the course in the future, then the original terms and conditions apply.
Course Cancellation by MineaOil Ltd
In the event that MineaOil Ltd is required to cancel a confirmed training class due to operational constraints, the client/delegate will be informed promptly.
A credit note will be issued which can be used in three ways by the client/delegate
1. It can be used against any future course offered by MineaOil Ltd in the same category, regardless of the course price. If the new course is less expensive a refund will be issued.
2. It can be used to request a full refund